Brand & Logo Guidelines
Download official AskCore logo assets and learn how to use them correctly in partner materials, integrations, press, and community content.
Primary logo
The full lockup is the preferred form of the AskCore logo. Use it whenever space and legibility allow. Choose the variant with the strongest contrast against its background.
Icon mark
Use the icon mark for square contexts such as avatars, app icons, social profile images, and tightly constrained UI. Always keep the mark on a solid background with enough contrast.
Wordmark
The text-only wordmark may be used where the icon would be redundant — for example beside the icon mark in a custom lockup, or in tight horizontal headers.
Brand name in writing
When referring to the brand in running text, always write it as AskCore. Do not stylize, abbreviate, or translate the brand name.
Do
- Write the brand name as AskCore — matching case.
- Pair the wordmark with the icon using the approved lockup only.
- Use plain sans-serif type (DM Sans or system default) when the name appears near the logo.
Don't
- Don't retype the wordmark in a different font to replace the logo.
- Don't translate, abbreviate, or hyphenate the brand name.
- Don't place the wordmark inside sentences as a verb or adjective.
Clear space & minimum size
Preserve clear space around the logo equal to the height of the icon mark (x). Do not let other elements, type, or image content enter this area.
Minimum size: full lockup — 120 px wide on screen, 25 mm in print. Icon mark — 24 px on screen, 8 mm in print. Do not scale below these values.
Colors
The brand uses a focused dark-mode palette built around a single green accent. Use the accent sparingly, for emphasis only.
Incorrect usage
Do not modify the logo in any way. Always use the master artwork as provided below.
Never
- Stretch, skew, rotate, or distort the logo.
- Recolor the logo outside the approved palette.
- Place the logo on a low-contrast or busy background.
- Add drop shadows, glows, bevels, or outlines.
- Crop, rearrange, or resize parts of the lockup independently.
- Lock up the logo with other marks without written permission.
Always
- Use the master PNG artwork at the largest size needed, then scale down — never up.
- Maintain clear space equal to the icon height.
- Choose the logo variant with the best contrast for its background.
- Credit the source when using in editorial or press contexts.
Need something else?
For print-ready vector files, co-marketing approvals, or press inquiries, please contact our team.
Contact usAskCore 常見問題
開始前，你可能想知
直接了解來源、答案出處、轉真人、安裝、寄存同 iGears 導入方式。
AskCore 點樣了解我嘅業務？
揀選俾客戶使用嘅網頁同文件，AskCore 會整理內容用嚟回答問題。由你決定每個來源可以喺邊啲網站使用，之後亦可以更新或者移除。
答案入面嘅連結會帶客戶去邊？
連結會帶客戶去你已批准網站上嘅原有網頁同文件。上載文件時，請一併提供文件喺你網站上嘅公開連結。未有合適連結嘅文件，要先放到你網站，先可以用嚟回答客戶。
上載之後，文件會點處理？
上載文件係用嚟準備答案嘅暫存副本。成功處理後，暫存檔案會移除。AskCore 會保留回答問題所需嘅文字同資料；俾客戶下載嘅原檔繼續放喺你自己嘅網站。
一個帳戶可以用喺幾個網站嗎？
可以。你可以為每個網站揀選可用內容。各網站嘅內容預設分開，只有你特意設定，先會分享指定來源。分享只限自己帳戶內嘅網站，唔會一併分享客戶對話或帳戶存取權限。
答唔到點算？
如果你提供嘅內容未有答案，AskCore 會按你設定嘅規則轉交真人。實際跟進渠道同流程會喺設定時確認。
可唔可以加到現有網站？
可以。AskCore 可透過網站對話框加入現有網站；實際安裝方式視乎網站平台同存取安排。選用 iGears 30 日導入時，安裝對話框包括喺項目範圍內。
同內部知識庫有咩分別？
AskCore 只處理對外客戶查詢，資料來源係公開網站同你揀選作答客用途嘅文件。同事查詢內部文件屬另一個 iGears 私有化 AI on GenCMS 方案，唔係 AskCore。
資料放喺邊？
標準選項使用雲端，亦可經 iGears 選用香港數據中心。實際安排視乎所選方案同項目要求；個人資料處理詳情請參閱私隱政策。
支援中文嗎？
支援。你可以使用中文客戶內容同中文來源文件；設定時應確認所需語言，令對話框文字同來源配合你嘅客戶。
同 iGears AI MVP 30 日點配合？
AskCore 可作為 iGears「AI MVP 30 日」入面嘅「網站客服機械人」套餐。iGears 會協助整理內容、安裝對話框、設定轉真人規則同培訓；通知經 MarketHK。項目固定價，範圍及費用由報價單列明。