Brand & Logo Guidelines
Download official AskCore logo assets and learn how to use them correctly in partner materials, integrations, press, and community content.
Primary logo
The full lockup is the preferred form of the AskCore logo. Use it whenever space and legibility allow. Choose the variant with the strongest contrast against its background.
Icon mark
Use the icon mark for square contexts such as avatars, app icons, social profile images, and tightly constrained UI. Always keep the mark on a solid background with enough contrast.
Wordmark
The text-only wordmark may be used where the icon would be redundant — for example beside the icon mark in a custom lockup, or in tight horizontal headers.
Brand name in writing
When referring to the brand in running text, always write it as AskCore. Do not stylize, abbreviate, or translate the brand name.
Do
- Write the brand name as AskCore — matching case.
- Pair the wordmark with the icon using the approved lockup only.
- Use plain sans-serif type (DM Sans or system default) when the name appears near the logo.
Don't
- Don't retype the wordmark in a different font to replace the logo.
- Don't translate, abbreviate, or hyphenate the brand name.
- Don't place the wordmark inside sentences as a verb or adjective.
Clear space & minimum size
Preserve clear space around the logo equal to the height of the icon mark (x). Do not let other elements, type, or image content enter this area.
Minimum size: full lockup — 120 px wide on screen, 25 mm in print. Icon mark — 24 px on screen, 8 mm in print. Do not scale below these values.
Colors
The brand uses a focused dark-mode palette built around a single green accent. Use the accent sparingly, for emphasis only.
Incorrect usage
Do not modify the logo in any way. Always use the master artwork as provided below.
Never
- Stretch, skew, rotate, or distort the logo.
- Recolor the logo outside the approved palette.
- Place the logo on a low-contrast or busy background.
- Add drop shadows, glows, bevels, or outlines.
- Crop, rearrange, or resize parts of the lockup independently.
- Lock up the logo with other marks without written permission.
Always
- Use the master PNG artwork at the largest size needed, then scale down — never up.
- Maintain clear space equal to the icon height.
- Choose the logo variant with the best contrast for its background.
- Credit the source when using in editorial or press contexts.
Need something else?
For print-ready vector files, co-marketing approvals, or press inquiries, please contact our team.
Contact usAskCore 常见问题
开始前的常见问题
直接了解来源、引用、转人工、安装、托管及 iGears 上线服务。
AskCore 如何了解我的业务？
选择供客户使用的页面和文档，AskCore 会整理内容用于回答问题。您决定每个来源可以在哪些网站使用，之后也可以更新或移除。
回答中的链接会将客户带到哪里？
链接会将客户带到您已批准的网站上的原始页面和文档。上传文档时，请一并提供它在您网站上的公开链接。没有合适链接的文档，需要先发布到您的网站，才能用于客户回答。
上传的文件会如何处理？
上传文件是用于准备答案的临时副本。成功处理后，临时文件会被移除。AskCore 保留回答问题所需的文字和信息；供客户下载的原始文档继续放在您自己的网站上。
一个账户可以用于多个网站吗？
可以。您可以为每个网站选择可用内容。各网站的内容默认分开，只有您主动设置，才会共享指定来源。共享仅限于自己账户内的网站，不会同时共享客户对话或账户访问权限。
AskCore 无法回答时怎么办？
如果您提供的内容中没有答案，AskCore 会按照您设定的转人工规则处理。后续联系渠道和流程会在设置期间确认。
可以将 AskCore 添加到现有网站吗？
可以。AskCore 可通过网站对话框添加到现有网站。具体安装方式取决于您的网站平台和访问权限安排；iGears 的 30 天实施选项已包括对话框安装。
AskCore 与内部知识库有什么不同？
AskCore 只用于外部客户查询，使用公开网站内容及选定用于客户回答的文件。员工查询内部私有文件由 GenCMS 上另一项 iGears 私有化本地部署 AI 解决方案处理，并非 AskCore。
数据存放在哪里？
标准选项为云端托管，也可通过 iGears 选择香港数据中心。实际安排取决于所选方案及项目要求；有关个人数据处理的信息，请参阅隐私政策。
AskCore 支持中文吗？
支持。您可以使用面向客户的中文内容和中文来源文件。请在设置期间确认所需语言，以便对话框文案及来源符合客户需要。
AskCore 如何配合 iGears AI MVP 30 Days？
AskCore 是 iGears AI MVP 30 Days 中的网站客服机器人套餐。iGears 协助整理内容、安装对话框、设定转人工规则并培训您的团队；通知通过 MarketHK 发送。项目采用固定价格，范围及费用在报价单中列明。