1. Scope and service provider
AskCore is operated by iGears Technology Limited (“we”, “us”). These terms apply to your use of the AskCore website, cloud software, AI assistants and related features. Read them before using the service. If you do not agree, do not create an account or use the service.
The service covers preparing knowledge search from your approved website content and documents, answering external customer enquiries, and handing enquiries to people or connecting authorised systems where those features are enabled. Available channels, allowances, installation, support and additional services follow your selected plan or written order.
If you act for a company or other organisation, you confirm that you have authority to accept these terms for it. If a separately agreed written contract, order or service agreement conflicts with these terms, that agreement prevails for the relevant matter.
2. Accounts and access
Provide accurate account and contact details, protect your login credentials, and manage authorised members and their permissions. Contact us promptly if you discover unauthorised access or a security issue.
Connect only websites, documents and accounts you are authorised to manage. Sharing knowledge across websites requires an explicit setting; it does not automatically grant access to conversations, member data or actions.
3. Acceptable and lawful use
Do not use the service for unlawful activity, fraud, impersonation, harassment, spam, or infringement of privacy or intellectual property rights. Do not transmit malware, bypass security or usage limits, attempt to access another customer’s data, or disrupt the service.
You are responsible for ensuring that your content and use comply with applicable law and that you have the necessary permissions and consent. Do not submit passwords, payment-card information or sensitive data that the service does not need.
4. AI answers and human support
AI answers may be incomplete, inaccurate or outdated. They do not replace legal, medical, financial or other professional advice. Verify important information and arrange appropriate human review of published content and important decisions.
Available features depend on your plan, settings and connected systems. Actions requiring confirmation run only through the actual confirmation process; conversational text does not establish that an action has completed. A handoff does not guarantee that a person is online or will reply within a particular time unless agreed in writing.
5. Plans, trials and payments
Features, allowances, trial periods, billing currency and charges follow the plan, payment page or written quotation confirmed when you order. Indicative exchange rates or converted prices are not settlement amounts. Additional services and third-party charges follow the relevant order.
If your subscription renews automatically, its renewal cycle and amount follow the arrangement confirmed when you order. Use the available cancellation option on the billing page, or contact us to confirm when cancellation takes effect. Stopping use does not cancel a subscription.
Refunds, unused credits and early termination follow applicable law and the conditions confirmed when you order. Contact us with the relevant details if you dispute a bill. These terms do not remove statutory refund rights or other legal entitlements.
6. Your content and personal data
You retain your rights in the content and data you provide. You authorise us to process, store and display that content as needed to deliver the service, including knowledge search, answers, support and security diagnostics. Necessary data may also be processed by service providers involved in delivery. Read “Data and privacy” and confirm the actual locations and arrangements before uploading data.
Explain data uses to the people concerned, obtain the necessary authority, and avoid excessive collection. Accepting these terms does not opt anyone into marketing messages.
Original temporary knowledge uploads are removed after successful processing; extracted text, search data and source metadata remain. Conversations and private member data are not automatically added to website knowledge. Retention, deletion, backups and authorised staff access follow “Data and privacy” and the agreed service arrangements. Ending the service does not immediately erase every copy.
7. Intellectual property
AskCore software, interfaces, branding and content supplied by us belong to us or the relevant rights holders. These terms do not transfer those rights beyond the permission needed to use your subscribed service. Do not copy, resell or misleadingly use our branding without authorisation.
AI output may resemble content supplied to other users. We do not guarantee that it is unique or necessarily protected by intellectual property rights. Check for third-party rights before using or publishing it.
8. Third-party services and links
Messaging channels, payment services, websites and other services you connect may have separate terms, charges and privacy arrangements. You must hold the necessary accounts and permissions. Their outages, restrictions or changes may affect connected features. Linking to external content does not mean we endorse or guarantee it.
9. Service quality and limitation of liability
We will provide the service with reasonable care and skill, but do not guarantee uninterrupted or error-free operation, a particular level of AI accuracy or response speed, or any business outcome. Maintenance, security incidents, networks and third-party services can affect availability. Any separately promised service level must be agreed in writing.
To the extent permitted by applicable law and only where this limitation meets applicable reasonableness requirements, our total aggregate liability for all claims arising out of or relating to the service or these terms, including in contract, tort or negligence, is limited to the greater of (a) the fees you paid us for the AskCore service giving rise to the claims during the 12 months before the first event giving rise to a claim, and (b) HK$1,000. The HK$1,000 minimum cap also applies to free or trial services. This is an aggregate cap for all related claims, not a separate cap for each incident or claim.
This cap does not apply to fraud, wilful misconduct, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited. It does not reduce your mandatory consumer rights or other non-waivable statutory rights.
Keep appropriate copies of important data and verify outputs before taking important actions. These terms do not exclude or limit liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, and do not affect your mandatory statutory rights.
10. Suspension and ending the service
We may restrict or suspend the service to the extent reasonably necessary for a breach of these terms, overdue payment, unauthorised use or a security risk. Where circumstances permit, we will explain the reason and provide a reasonable opportunity to resolve it. Urgent security or legal requirements may require immediate action.
You may cancel through the available billing controls and contact us to arrange account closure and data handling. Before ending the service, save the data you need or ask about available export arrangements. Ending the service does not remove charges already incurred. Data retention and deletion follow applicable law, the privacy information and agreed arrangements.
11. Updates to these terms
We may update these terms and will identify the version on this page. For changes materially affecting your rights or paid service, we will give reasonable advance notice through the service or your account contact details, except where legal or urgent security needs require otherwise. We will obtain separate consent where required by law. If you disagree, contact us before the changes take effect to discuss stopping use or ending the service.
12. Governing law and contact
Subject to mandatory applicable law, these terms are governed by the laws of the Hong Kong Special Administrative Region, with non-exclusive jurisdiction of its courts. If a provision is held invalid, the remaining provisions continue to apply to the extent permitted by law.
For questions about these terms, billing, accounts or data handling, contact iGears Technology Limited using the details below.