Answers with somewhere to go
Give visitors a useful answer and a link to the original page on your approved website.
CUSTOMER SUPPORT, WITH A SOURCE
Good answers.
A more human business.
An AI assistant that answers from your website and documents, shows where the answer came from, and lets your team take over.
Try your own content. No credit card required.
Your sources. Your websites. Your team in control.
Try AskCore hereAskCore
Ask about plans, installation or talking to a person.
This assistant answers from our own guides, pricing and FAQ, with links to the source. You can ask it to hand your request to our sales team.
AI can make mistakes. Check the source for important details.
Talk about your rolloutASKCORE
The answer is only the beginning.
Keep customers moving, give your team context, and improve the questions your content can answer.
Several websites. Clear boundaries.
Keep content separate for each website. Share selected sources within your account only when you choose.
A clear path to your team
Let people request human support. Keep the conversation together so staff can continue with context.
FROM YOUR CONTENT TO YOUR FIRST ANSWER
Start small. Know it works. Then go live.
A focused setup journey, with a private test before you put anything in front of customers.
- 01
Connect your website
Name your assistant and add the website it will support. Keep it private while you prepare.
- 02
Give it the right content
Add selected pages or readable documents. Choose which website can use each source.
- 03
Test, then publish
Check the answer, open its source and test human support. Then add the chat box to your site.
AI ANSWERS. PEOPLE WHEN IT MATTERS.
Make room for the conversations that need you.
Handle repeat questions from approved content. When a request needs judgment or personal attention, your team can pick it up in the shared inbox.
- Conversation context stays with the request
- Human takeover pauses automated replies
- You set staffing and follow-up expectations
BUILT FOR EVERYDAY CUSTOMER QUESTIONS
A useful colleague for your website.
Education centres
Help parents find course information, schedules and registration pages.
Retail and e-commerce
Answer product and policy questions, then route individual order issues to your team.
Service businesses
Explain services and opening hours, and help visitors find the right next step.
Useful answers start with clear boundaries.
You choose the content and approved websites. Temporary source uploads are removed after successful preparation; the extracted information remains available for answers.
Read the privacy policy ↗A little help getting started?
Set it up yourself, or work with iGears on content preparation, installation and team training. Scope and fees are agreed in your quotation.
Talk about your rollout →ASKCORE
Put your knowledge to work.
Start with one website and the questions your customers ask most.
AskCore FAQ
Questions before you start
Straight answers about sources, citations, handoff, installation, hosting and the iGears rollout option.
How does AskCore learn about my business?
Choose the website pages and documents that customers should use. AskCore prepares that content for answering questions. You decide which of your websites can use each source and can update or remove it later.
Where do the links in answers take customers?
Links take customers to the original pages and documents on your own approved websites. For an uploaded document, provide its public website link during setup. Documents without a suitable link must be published on your website before they can be used in customer answers.
What happens to files I upload?
Uploads are temporary copies used to prepare answers. After successful processing, the temporary files are removed. AskCore keeps the text and information needed to answer questions; your original downloadable documents stay on your own website.
Can I use one account for several websites?
Yes. Choose the content each website can use. Websites keep their content separate unless you deliberately share selected sources between them. Sharing is limited to websites in your own account and does not share customer conversations or account access.
What happens when AskCore cannot answer?
If the content you provided does not contain an answer, AskCore follows the human-handoff rules you set. The follow-up channel and process are confirmed during setup.
Can I add AskCore to an existing website?
Yes. AskCore can be added through a website chat box. The exact installation depends on your website platform and access arrangements; chat-box installation is included in the iGears 30-day implementation option.
How is AskCore different from an internal knowledge base?
AskCore is only for external customer enquiries, using public website content and files selected for customer-facing answers. Staff querying private internal documents is handled by the separate iGears Private On-prem AI on GenCMS solution, not AskCore.
Where is the data hosted?
The standard option is cloud hosting, with a Hong Kong data-centre option available through iGears. The actual arrangement depends on the selected plan and project requirements; see the Privacy Policy for personal-data handling information.
Does AskCore support Chinese?
Yes. You can use Chinese customer-facing content and Chinese source documents. Confirm the required languages during setup so the chat-box copy and sources match your customers.
How does AskCore work with iGears AI MVP 30 Days?
AskCore is available as the Website Customer Service Bot package within iGears AI MVP 30 Days. iGears helps organise content, install the chat box, set human-handoff rules and train your team; notifications are sent through MarketHK. The project has a fixed price, with scope and fees stated in the quotation.