ASKCORE
One clear plan for your next stage.
Every plan includes website chat and answers from your prepared content. Choose the team size, AI allowance and support tools you need.
Your trial starts with 500 AI reply credits. No credit card required.
Billed in USD. HKD amounts are reference prices (參考價), using USD 1 ≈ HKD 7.8. Your payment provider determines the final exchange rate and any fees.
For website chat, 1 delivered AI answer = 1 credit.
An answer counts when it is added to the website conversation, without waiting for a read receipt.
Unused AI reply credits do not roll over at the end of your monthly billing period. At the start of the next period, the balance resets to your current plan’s monthly allowance.
Launch your website assistant with answers from your content and a shared inbox.
Reference price · 參考價: ≈ HK$226/mo
3 seats included
500 AI replies / month
5 GB file storage
- Website chat widget with your branding
- Automatic answers from your prepared content
- Email alerts for new conversations
Give a growing team more AI answers, email support and workflow tools.
Reference price · 參考價: ≈ HK$616/mo
10 seats included
3,000 AI replies / month
25 GB file storage
- Answers linked to your approved sources
- Shared inbox with email channel support
- Rules that assign chats to the right team or inbox
- CSAT and advanced reporting
Connect your support operation with APIs, webhooks and more control.
Reference price · 參考價: ≈ HK$1,552/mo
25 seats included
12,000 AI replies / month
100 GB file storage
- Everything in Growth
- REST API and outbound webhooks
- White-label and admin controls for larger teams
- Higher monthly AI reply allowance
Plan a tailored rollout with agreed usage, support and integration requirements.
Seats and reply volume tailored to your organization
Monthly AI reply pool agreed in your contract
File storage per your contract
- Seat count and reply pool tailored to your contract
- Single sign-on and security options
- Named onboarding and success check-ins
- Integrations and data handling tailored to your stack
Compare plan fit at a glance
The biggest differences are usually channel mix, AI volume, workflow control, and whether your team needs integrations or white-labeling.
| Capability | Starter | Growth | Pro | Enterprise |
|---|---|---|---|---|
| Seats included | 3 | 10 | 25 | Contract-based |
| AI replies included / month | 500 | 3,000 | 12,000 | Contract-based |
| File storage | 5 GB | 25 GB | 100 GB | Contract-based |
| Website chat widget | Included | Included | Included | Included |
| Knowledge-backed AI replies | Included | Included | Included | Included |
| Email channel | Not included | Included | Included | Included |
| Automations and routing | Not included | Included | Included | Included |
| Advanced reporting | Not included | Included | Included | Included |
| API and webhooks | Not included | Not included | Included | Included |
How billing works
What happens to unused AI replies?
Unused AI reply credits do not roll over at the end of your monthly billing period. At the start of the next period, the balance resets to your current plan’s monthly allowance.
What uses an AI reply credit?
A delivered automatic AI answer uses credits from your workspace balance. Human replies do not use AI reply credits. The balance and activity are visible in Billing.
What happens when the balance runs out?
Automatic answers pause. Visitors can still leave a support request for your team. Check your balance in Billing and choose a plan that covers your expected usage.
What is included in the trial?
The trial starts on Starter with its website-chat and knowledge-answer features. The starting AI allowance is shown above. No payment card is required to create an account.
How do automatic replies and human support work together?
Enable automatic replies for the website you are ready to launch. Your team can take over a conversation; human takeover pauses AI replies. Staff availability and response times depend on your team.
What counts toward the file storage quota?
File storage covers retained chat attachments and uploaded help-centre media. Temporary knowledge uploads are removed after processing. Review current usage in Billing.
Questions?
We’ll help you match the right plan to your team size, ticket volume, AI usage, and compliance needs.
Contact usAskCore FAQ
Questions before you start
Straight answers about sources, citations, handoff, installation, hosting and the iGears rollout option.
How does AskCore learn about my business?
Choose the website pages and documents that customers should use. AskCore prepares that content for answering questions. You decide which of your websites can use each source and can update or remove it later.
Where do the links in answers take customers?
Links take customers to the original pages and documents on your own approved websites. For an uploaded document, provide its public website link during setup. Documents without a suitable link must be published on your website before they can be used in customer answers.
What happens to files I upload?
Uploads are temporary copies used to prepare answers. After successful processing, the temporary files are removed. AskCore keeps the text and information needed to answer questions; your original downloadable documents stay on your own website.
Can I use one account for several websites?
Yes. Choose the content each website can use. Websites keep their content separate unless you deliberately share selected sources between them. Sharing is limited to websites in your own account and does not share customer conversations or account access.
What happens when AskCore cannot answer?
If the content you provided does not contain an answer, AskCore follows the human-handoff rules you set. The follow-up channel and process are confirmed during setup.
Can I add AskCore to an existing website?
Yes. AskCore can be added through a website chat box. The exact installation depends on your website platform and access arrangements; chat-box installation is included in the iGears 30-day implementation option.
How is AskCore different from an internal knowledge base?
AskCore is only for external customer enquiries, using public website content and files selected for customer-facing answers. Staff querying private internal documents is handled by the separate iGears Private On-prem AI on GenCMS solution, not AskCore.
Where is the data hosted?
The standard option is cloud hosting, with a Hong Kong data-centre option available through iGears. The actual arrangement depends on the selected plan and project requirements; see the Privacy Policy for personal-data handling information.
Does AskCore support Chinese?
Yes. You can use Chinese customer-facing content and Chinese source documents. Confirm the required languages during setup so the chat-box copy and sources match your customers.
How does AskCore work with iGears AI MVP 30 Days?
AskCore is available as the Website Customer Service Bot package within iGears AI MVP 30 Days. iGears helps organise content, install the chat box, set human-handoff rules and train your team; notifications are sent through MarketHK. The project has a fixed price, with scope and fees stated in the quotation.