Answers from your content
Choose the pages and documents that explain your products, services and policies.
Customer-service workflow
Help customers find answers on your websites
Bring your chosen pages and documents into one place, decide which websites can use them, and answer customers through website chat, email and your support inbox. Your team can step in whenever a question needs personal attention.
Links to your own websites
Send customers to the original page or document on your approved websites so they can read more.
Several websites, one account
Choose content for each website. Share selected sources between your websites only when you want to.
Temporary uploads
Uploaded files are removed after successful processing. The information needed for answers stays available, with original downloads hosted on your websites.
Website chat box
Add AskCore to an existing website and answer visitors where they are already browsing.
Email channel
Bring customer email into the same answer and follow-up workflow.
Support inbox
Keep AI replies, human follow-up and customer context in one customer-service queue.
Human handoff rules
Route unanswered or individual-case questions to a person using the rules agreed during setup.
Permission control
Control who can manage sources, channels, settings and customer conversations.
Audit trail
Keep reviewable records of relevant system and operator actions, then expand the rollout in stages.
Optional guided route
Roll it out with iGears in 30 days
The Website Customer Service Bot package covers content organisation, chat-box installation, human-handoff rules and team training; notifications are sent through MarketHK. Fixed price, with scope and fee stated in the quotation.
Explore AI MVP 30 DaysAskCore FAQ
Questions before you start
Straight answers about sources, citations, handoff, installation, hosting and the iGears rollout option.
How does AskCore learn about my business?
Choose the website pages and documents that customers should use. AskCore prepares that content for answering questions. You decide which of your websites can use each source and can update or remove it later.
Where do the links in answers take customers?
Links take customers to the original pages and documents on your own approved websites. For an uploaded document, provide its public website link during setup. Documents without a suitable link must be published on your website before they can be used in customer answers.
What happens to files I upload?
Uploads are temporary copies used to prepare answers. After successful processing, the temporary files are removed. AskCore keeps the text and information needed to answer questions; your original downloadable documents stay on your own website.
Can I use one account for several websites?
Yes. Choose the content each website can use. Websites keep their content separate unless you deliberately share selected sources between them. Sharing is limited to websites in your own account and does not share customer conversations or account access.
What happens when AskCore cannot answer?
If the content you provided does not contain an answer, AskCore follows the human-handoff rules you set. The follow-up channel and process are confirmed during setup.
Can I add AskCore to an existing website?
Yes. AskCore can be added through a website chat box. The exact installation depends on your website platform and access arrangements; chat-box installation is included in the iGears 30-day implementation option.
How is AskCore different from an internal knowledge base?
AskCore is only for external customer enquiries, using public website content and files selected for customer-facing answers. Staff querying private internal documents is handled by the separate iGears Private On-prem AI on GenCMS solution, not AskCore.
Where is the data hosted?
The standard option is cloud hosting, with a Hong Kong data-centre option available through iGears. The actual arrangement depends on the selected plan and project requirements; see the Privacy Policy for personal-data handling information.
Does AskCore support Chinese?
Yes. You can use Chinese customer-facing content and Chinese source documents. Confirm the required languages during setup so the chat-box copy and sources match your customers.
How does AskCore work with iGears AI MVP 30 Days?
AskCore is available as the Website Customer Service Bot package within iGears AI MVP 30 Days. iGears helps organise content, install the chat box, set human-handoff rules and train your team; notifications are sent through MarketHK. The project has a fixed price, with scope and fees stated in the quotation.