Draft replies for agents
Help agents move faster with suggested answers they can review, edit, and send.
AI built for support teams, not AI for show
AI that knows where to look — public docs and private uploads, every time.
AskCore drafts answers from your hybrid knowledge core, cites the exact source, and hands off to a human when sentiment or intent says it should. Your team reviews drafts, customers get real answers, and you keep the audit trail.
What the AI actually does
Why it matters: the goal is not to replace your team. It is to reduce repetitive work, improve first response speed, and give agents better context when a human reply is needed.
Handle routine questions automatically
Use automation and AI together to take repetitive support work off your team’s plate.
Answer from your knowledge
Use indexed help content and website material so replies stay aligned with your product and policies.
Private internal knowledge agent
Create private chatbots for teammates to ask policy, product, onboarding, or support-process questions before publishing anything to customers.
Work with screenshots and images
Support visual troubleshooting without forcing customers to describe every problem in text.
How teams stay in control
AI in AskCore is configurable support tooling, not a black box. Your team decides how aggressively it should act and when it should hand off.
- Choose when AI is enabled — turn assistance on where it helps and leave humans in charge where it does not.
- Set confidence and handoff behavior — use thresholds, message limits, and escalation rules.
- Review usage and outcomes — track AI activity, coaching signals, and where automation needs improvement.
Best for teams that need practical AI in support
The strongest fit is teams that want faster replies, less repetitive work, and clearer control over when automation should step in.
Reply faster
Speed up first response times without forcing every conversation into a fully automated path.
Reduce copy-paste work
Let AI and saved knowledge handle repeat questions so agents can focus on judgment-heavy cases.
Support lean teams
Give smaller teams automation and assistance before they need to add more headcount.
Escalate cleanly
Keep humans in control when sentiment is negative, confidence is low, or the customer asks for a person.
Use AI where it helps, and keep humans in control where it matters
AskCore gives support teams practical AI for drafts, knowledge-backed answers, triage, and handoff without pretending every conversation should be fully autonomous.