Choose what customers can ask about
Add approved pages and documents, then select which of your websites can use them.
AI for external customer enquiries
Helpful answers from the content you choose
Give AskCore your customer information, choose where it can be used, and let visitors ask questions in their own words. Answers help customers find the right information on your websites. Your team takes over when a question needs more help.
Three steps to a helpful answer
Choose your content, help customers find an answer, and keep your team ready to step in.
Answer and link back
Give a useful answer with links to the supporting pages or documents on your own websites.
Hand off when needed
Follow your handoff rules when no source contains the answer or the case needs individual attention.
You decide what each website can use
Keep content separate for each website, or deliberately share selected sources across websites in your account.
Access
Set permissions
Limit who can manage customer-facing sources, settings and conversations.
Review
Use the audit trail
Keep relevant actions reviewable as the service moves from testing to live use.
Launch
Go live in stages
Test sources and handoff behaviour first, then expand channels and coverage as the team is ready.
AskCore FAQ
Questions before you start
Straight answers about sources, citations, handoff, installation, hosting and the iGears rollout option.
How does AskCore learn about my business?
Choose the website pages and documents that customers should use. AskCore prepares that content for answering questions. You decide which of your websites can use each source and can update or remove it later.
Where do the links in answers take customers?
Links take customers to the original pages and documents on your own approved websites. For an uploaded document, provide its public website link during setup. Documents without a suitable link must be published on your website before they can be used in customer answers.
What happens to files I upload?
Uploads are temporary copies used to prepare answers. After successful processing, the temporary files are removed. AskCore keeps the text and information needed to answer questions; your original downloadable documents stay on your own website.
Can I use one account for several websites?
Yes. Choose the content each website can use. Websites keep their content separate unless you deliberately share selected sources between them. Sharing is limited to websites in your own account and does not share customer conversations or account access.
What happens when AskCore cannot answer?
If the content you provided does not contain an answer, AskCore follows the human-handoff rules you set. The follow-up channel and process are confirmed during setup.
Can I add AskCore to an existing website?
Yes. AskCore can be added through a website chat box. The exact installation depends on your website platform and access arrangements; chat-box installation is included in the iGears 30-day implementation option.
How is AskCore different from an internal knowledge base?
AskCore is only for external customer enquiries, using public website content and files selected for customer-facing answers. Staff querying private internal documents is handled by the separate iGears Private On-prem AI on GenCMS solution, not AskCore.
Where is the data hosted?
The standard option is cloud hosting, with a Hong Kong data-centre option available through iGears. The actual arrangement depends on the selected plan and project requirements; see the Privacy Policy for personal-data handling information.
Does AskCore support Chinese?
Yes. You can use Chinese customer-facing content and Chinese source documents. Confirm the required languages during setup so the chat-box copy and sources match your customers.
How does AskCore work with iGears AI MVP 30 Days?
AskCore is available as the Website Customer Service Bot package within iGears AI MVP 30 Days. iGears helps organise content, install the chat box, set human-handoff rules and train your team; notifications are sent through MarketHK. The project has a fixed price, with scope and fees stated in the quotation.